Everywhere in Indonesia!

Shipping is free on orders over IDR 199.000 within Indonesia.

Our warehouse is situated in Surabaya, Indonesia.

We typically ship 1-2 business days after we receive your order, however during busy times this could extend. 

Each order will be sent a unique delivery estimate based on the location of the order. Depending on where you live in Indonesia, you can expect to have your order delivered to you in 4 - 10 business days after your order has shipped.

Yes! This warranty ensures that any items that are damaged or incorrect upon arrival will be replaced or refunded.

In case of a shipping warranty claim, you must provide a raw or unedited unboxing video sent to team@kimiamart.com

Please note that without an unboxing video, the warranty claim will automatically be voided.

Unfortunately we can't cancel, change, or add items to your order once it's been placed.

We offer 100% money back guarantee on orders shipped within a 2-day window after they've arrived.

To be eligible for a return, your item must include all its components and be in its original condition. Once we receive and inspect your returned item, we will send you an email notification and request your bank account number. The credit will be wired to your bank account within 5-7 business days.

Just a heads up: we do not cover return shipping fees or refund original shipping fees.