Returns & Exchange
At Kimiamart, we are committed to your satisfaction. That's why we offer a 100% money-back guarantee on orders shipped within a 2-day window after they've arrived. To be eligible for a return, your item must include all its components and be in its original condition.
Return Process:
- Eligibility: Ensure your item is in its original condition and includes all components.
- Return Shipping: Please note that return shipping fees are not covered by us.
- Inspection: Once we receive and inspect your returned item, we will send you an email notification.
- Refund: We will request your bank account number and the credit will be wired to your account within 5-7 business days.
- Shipping Fees: Original shipping fees are non-refundable.
Important Notes:
We cannot cancel, change, or add items to your order once it has been placed.
Shipping Warranty:
We provide a Shipping Warranty to ensure that any items that are damaged or incorrect upon arrival will be replaced or refunded. To make a claim under our Shipping Warranty, please follow these steps:
- Unboxing Video: Provide a raw or unedited unboxing video sent to team@kimiamart.com.
- Claim Validation: Without an unboxing video, the warranty claim will automatically be voided.
If you have any questions or need further assistance, please contact our customer support team. We're here to help!
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